Product
Helpdesk
Multi-channel tickets with real-time chat, SLA enforcement, and knowledge-base reuse across resolved tickets.
What it does
Helpdesk on Spaciora
Helpdesk is where everything operational lands first. Spaciora unifies email, web, and messaging channels into one queue with one SLA clock. Real-time chat lives on every ticket. Knowledge accumulates from resolved tickets and surfaces on the next one. ITIL change requests carry their own approval and rollback discipline.
Multi-channel intake — web, email, WhatsApp Business, in-product
Real-time chat per ticket with attachments, mentions, and edits
Knowledge-base articles with markdown editor and live preview
Customer satisfaction surveys post-resolution, themed for trends
Major-incident escalation flow with named owners and timelines
ITIL change requests with risk scoring, CAB approval, and rollback notes
Who uses it
Roles that live in this module daily
Support agent
Ticket queue, chat, KB authoring, CSAT review.
Service-desk lead
SLA performance, theme analysis, escalation orchestration.
Operations director
Cross-team trends, major-incident posture, change-request risk.
Benefits
What helpdesk delivers for your team
Reduce time-to-acknowledge on high-priority tickets through multi-channel intake
Reuse prior fixes — the knowledge base accumulates from resolved tickets
Track theme and SLA-breach trends across the ticket queue every cycle
Compliance
Frameworks this module aligns to
More modules